Refund policy

Refund Policy

At LiquorWhaaat, we take great pride in delivering the highest quality chocolates to our valued customers. However, we understand that issues can occasionally arise. Therefore, we have established a refund policy to ensure your complete satisfaction.

Quality Assurance:

We strive to maintain the highest standards of quality in our chocolates. If you believe that the issue with your purchase is a result of a mistake or problem on our part, we are more than willing to address the situation and offer a suitable resolution.

Eligibility for Refunds:

You may be eligible for a refund if any of the following situations occur:

• Melting Protection: If your chocolates arrive in a damaged or compromised condition due to our packaging or shipping process. Must purchase melting protection to be eligible.
• Wrong Product: If you receive a different product than what you ordered from our website or retail store.

Reporting an Issue:

To request a refund, please contact our customer support team within 30 from the date of delivery. You can reach us by email or through our website's chat feature. Please provide detailed information about the issue, including your order number, your contact details, and a photo of the problem.

Refund Process:

Once we receive your refund request, we will assess the situation promptly. If we determine that the issue was caused by our company, we will initiate the refund process. The refund will be provided in the original form of payment used during the purchase. Please note that the processing time for refunds may vary depending on your payment provider.

Replacement or Store Credit:

In some cases, we may offer a replacement product or store credit instead of a refund, depending on the nature of the issue and your preference. We will discuss the available options with you and strive to find a solution that meets your needs.

Non-eligible Situations:

Please note that we cannot provide refunds for the following circumstances:

• Personal taste preferences or subjective opinions about our chocolates.
• Failure to report the issue within the specified timeframe.
• Damage caused by mishandling or improper storage of the chocolates after delivery.

We value your satisfaction and aim to address any issues that arise promptly and fairly. If you have any questions or need further clarification about our refund policy, please do not hesitate to contact our customer support team. Thank you for choosing LiquorWhaaat, and we appreciate your trust in our products.